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An agent is a configured combination of a prompt, an LLM, a voice/text behavior, and any tools or knowledge it can draw on. Every call, chat message, or WhatsApp reply is handled by one agent.

Agent Types

Single-prompt vs. conversational-flow agents.

Prompts & Personas

System prompts, personas, and use-case templates.

Tool Bindings

Give an agent the ability to take real actions.

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Where agents live

Agents are created and configured through ai-engine (the brain — model, prompt, tools) and then attached to a channel in comms-engine (voice, chat, WhatsApp, SMS) so they can actually talk to someone. See Channels for how that attachment works.