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The LLM Tab in Agent Studio configures the underlying Large Language Model (LLM) that powers your agent’s comprehension, reasoning, tool execution, and response generation.

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Settings Overview

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Detailed Field Specifications

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Provider

  • Description: Selects the AI platform provider for your agent’s language intelligence.
  • Supported Options:
    • OpenAI — Industry-standard models with strong reasoning, instruction following, and tool-calling fidelity.
    • Google — High-speed, multimodal Gemini models optimized for ultra-low latency and complex contextual understanding.
  • Prerequisites: Provider credentials must be connected under Integrations or enabled for your tenant. Selecting a provider dynamically populates the available models in the Model selector.

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Model

  • Description: Specifies the exact language model version that processes transcripts and generates the agent’s real-time replies.
  • Supported Models:
    • OpenAI: GPT-4o, GPT-4o mini, GPT-4 Turbo
    • Google: Gemini 1.5 Pro, Gemini 1.5 Flash, Gemini 2.0 Flash
  • Selection Guidance:
    • Low Latency / High Volume: Models like GPT-4o mini or Gemini 1.5 Flash provide sub-second responses ideal for fast, conversational voice interactions.
    • Complex Reasoning / Deep Tool Use: Models like GPT-4o or Gemini 1.5 Pro are recommended for agents handling multi-step workflows, complex tool schemas, or strict domain logic.

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How to Configure

1

Open Agent Studio

Navigate to Agents in the dashboard and select the agent you want to configure.
2

Select LLM Tab

Click on the LLM tab in the configuration panel.
3

Choose Provider & Model

Select your desired Provider from the dropdown, then select the target Model.
4

Save Changes

Click Save Changes to immediately apply the new model to your agent.